Beau Holdsworth

Leeds, West Yorkshire · +44 7490 338716 · Beau@Holdsworth.ch

Hey there, I'm Beau 👋

With a background in financial services, I have been providing excellent customer outcomes in various retail banking contact centres for over a year now!

I approach my role with dedication, continuously expanding my expertise in processes and product information to better serve those I work with.

When I'm not immersed in calls, you'll often find me nestled on a bench up in the North of England, enjoying some soulful tunes.

Experience

Senior Consultant (Online, Banking & Cards)

Nationwide Building Society, Swindon (Remote)

I handled a varied range of inbound calls, relating to account switches, general payment queries, internet banking & card/fraud blocks.
I also scheduled outbound calls where required & logged complaints at FPOC.
Equally, if a caller was in a vulnerable situation or had a support need, I would record the relevant special category data as required & signpost to external organisations.
100% QA & CSAT during my time there.

August 2023 - March 2024

Consultant (Personal Banking)

Lloyds Banking Group (via Alexander Mann Solutions), Leeds (On-site)

During a cost of living crisis, I provided empathetic and compliant customer support for Lloyds Banking Group via AMS. Handling inbound calls for Lloyds Bank, Halifax, and Bank of Scotland, I addressed various banking issues and promoted new products. Known for resolving queries effectively, I received accolades for my performance and attitude. I resolved complaints promptly at FPOC and directed vulnerable customers to appropriate resources.

February 2023 - July 2023